Frequently Asked Questions

AxenCloud is a professional cloud and web hosting provider offering secure, high-performance hosting solutions including Shared Hosting, VPS, Cloud Servers, and Dedicated Hosting.

Yes, AxenCloud provides 24/7 customer and technical support through tickets, email, and live chat to ensure uninterrupted service.

Yes, your website data is secure with AxenCloud. We implement industry-standard security measures across our infrastructure, including firewall protection, network monitoring, malware scanning, and secure data centers to keep your hosting environment protected. For Shared Hosting, security, server management, and backups are fully handled by AxenCloud, so you don’t need to worry about technical maintenance. For VPS and Dedicated Servers, we provide full root access to the user. This gives you complete control over your server environment. With root access, you can: Configure and manage your own firewall rules Install security tools and monitoring services Set up automated or manual backups Apply system updates and security patches Customize server security based on your requirements Since VPS and Dedicated servers offer full control, server security and backups are managed from the user’s side. However, our technical support team is always available to assist if you need guidance or help with server configuration.

AxenCloud ensures a secure infrastructure, while giving you the flexibility and control needed for advanced hosting environments.

Yes, hosting plans can be changed anytime. Our support team assists with migrations to ensure minimal downtime.

Yes, AxenCloud fully supports WordPress with optimized servers, one-click installs, and expert technical assistance.

Getting started is easy:

• Choose your hosting type
• Select a reliable hosting provider
• Register your domain name
• Migrate your website to the hosting server

AxenCloud support can assist you at every step.

Hosting plans differ based on features like storage, bandwidth, email accounts, SSL, domain availability, and server resources. Choose a plan based on your website needs.

• Shared Hosting – Small or new websites
• VPS Hosting – Growing websites
• Dedicated Hosting – High-traffic websites
• Managed WordPress – Easy WordPress management

Users must purchase a new hosting plan and migrate data to a new server. AxenCloud support can assist with the migration process.

A domain name builds your online identity, increases brand trust, improves SEO, and provides a professional presence.

Protection includes SSL encryption, strong passwords, software updates, firewall protection, malware scans, and regular backups.

You can back up your website using cPanel tools, FTP clients like FileZilla, or automated daily backups provided by AxenCloud.

AxenCloud offers private VPS hosting, dedicated IPs, SEO benefits, high performance, and 24/7 expert support via chat, email, and phone.