1. Purpose
These Terms & Conditions (“Terms”, “TOS”) govern your access to and use of all services provided by AxenCloud (“AxenCloud”, “we”, “us”, or “our”). By purchasing or using any AxenCloud service, you agree to be bound by these Terms, our policies, and any additional agreements referenced herein.
2. Customers
AxenCloud services are available to individuals, businesses, organizations, and resellers worldwide. You confirm that you are legally permitted to enter into this agreement and that all information provided during registration is accurate. You are responsible for maintaining the confidentiality of your account credentials and all activity performed under your account.
3. Services
AxenCloud provides a range of hosting and infrastructure services, including but not limited to:
- Unmanaged and Managed VPS Hosting
- Cloud Hosting
- Unmanaged and Managed Dedicated Server Hosting
- Super-Fast-KVM-Cloud
- High-Storage VPS
- Domain Name Services
AxenCloud may modify, upgrade, or discontinue services to maintain performance, security, or operational efficiency.
4. Terms Specific to Domain Name Services
Domain services are governed by registry and ICANN regulations. AxenCloud acts as an intermediary and does not guarantee domain availability. All domain-related transactions are final and non-refundable once processed.
5. Terms That Apply to All Hosting Services
i. Bandwidth Usage
Bandwidth limits are defined by the selected plan and do not roll over. Exceeding allocated limits may result in throttling, upgrade requirements, additional charges, suspension, or termination.
ii. IP Address Allocation
IP addresses are allocated according to the selected plan and remain the property of AxenCloud. Additional IPs may be provided for an extra charge and must be used only with AxenCloud services.
iii. Resource Usage
Excessive consumption of CPU, memory, storage, or network resources that negatively impacts system stability or other customers may lead to restrictions, suspension, or termination without refund.
6. Resellers
Resellers must comply with these Terms and all AxenCloud policies. Any commitments or representations made beyond AxenCloud’s official documentation are strictly prohibited.
7. Term of Agreement; Billing & Payment
a. Term
Services begin once payment is successfully received (“Effective Date”) and continue for the selected billing cycle (“Initial Term”).
b. Automatic Renewal
Services may automatically renew unless canceled in advance through the client portal. Automatic renewal primarily applies to PayPal-based payments.
c. Termination
Valid proof of account ownership is required for termination. All cancellation requests must be submitted through the official client portal.
8. AxenCloud Termination Rights
AxenCloud reserves the right to suspend or terminate services for non-payment, policy violations, security risks, or legal obligations. Upon termination, data may be permanently deleted and no refunds will be issued unless stated otherwise.
9. Customer Right to Unsubscribe and Exit
We believe customers should always have control over their services and data. If at any time you are unsure about continuing, disagree with our policies, or no longer wish to use AxenCloud services, you are free to discontinue your services.
Customers may request cancellation, migrate their data, and close their account at their discretion, subject to any outstanding invoices or contractual obligations. AxenCloud encourages customers to back up and transfer their data before submitting a cancellation request.
10. Use of the Services
Services are provided on an “as-is” and “as-available” basis. AxenCloud does not guarantee uninterrupted, error-free, or continuous availability. Use of the services is at your own risk.
11. Limitation of Liability
AxenCloud shall not be liable for indirect, incidental, or consequential damages, including loss of data, loss of business, or revenue interruption, even if advised of the possibility.
12. Data Backups
Customers are solely responsible for maintaining regular backups of their data. AxenCloud is not responsible for data loss or corruption resulting from system failures, customer actions, authorized administrative actions, security incidents, or account suspension or termination.
13. Changes to Terms
AxenCloud may update these Terms & Conditions at any time. Continued use of services after updates constitutes acceptance of the revised terms.
14. Contact Information
AxenCloud Support Team
📧 Email: support@axencloud.com
🌐 Website: https://www.axencloud.com
🎫 Client Portal: https://my.axencloud.com